Last Updated: 18 June 2026

At Rang Rajasthani Store, every piece carries the craft and colour of Rajasthan. We want you to love what arrives at your door. This policy explains, in clear terms, how returns, exchanges, and refunds work — and the few situations where they don't apply.

We follow these rules in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy takes away any right you have under Indian consumer law.

Quick summary

1. Return & exchange window

• You may raise a return or exchange request within 7 days of receiving your order.
• For items that arrive damaged, defective, wrong, or significantly different from the product page, please notify us within 48 hours of delivery so we can act quickly.
• To be eligible, items must be unused, unwashed, unworn, with all original tags, labels, and packaging intact, and free of any stains, odour (perfume, deodorant), or signs of wear.

2. Please record an unboxing video (strongly recommended)

For your own protection and to help us resolve any issue fast, we strongly recommend recording a single, continuous, unedited unboxing video that clearly shows the sealed package, the shipping label, and the product being taken out. This is the easiest way for us to approve damage, missing-item, or wrong-item claims without delay. Please do not discard the original packaging until you are sure you're keeping the order.

3. The handcrafted nature of our products (please read)

Most of our sarees and ethnic wear are hand-dyed, hand-block printed, hand-woven, or hand-embroidered. Because they are made by skilled artisans and not machines, small, natural variations are normal and are a mark of authenticity, not a defect. These include:

• Slight differences in colour, shade, or print alignment from piece to piece
• Minor irregularities in weave, finish, or block-print impressions
• A natural "raw" finish on handloom fabrics
• Small thread pulls or loose threads typical of handcrafted textiles
• Colour appearing slightly different on screen vs. in person (screens vary; a variation of roughly 10–15% is normal)

These characteristics are not considered defects and are not grounds for a refund. Genuine manufacturing defects, tears, holes, missing work, or wrong items, of course, are always covered (see Section 7).

4. Items that cannot be returned or exchanged

For reasons of hygiene, customisation, or value, the following are not eligible for return or exchange unless they reach you damaged, defective, or incorrect:

• Customised, stitched, altered, or made-to-order products (e.g. custom blouse stitching, fall/pico, or pre-stitched sarees)
• Items marked "Final Sale" or "Non-Returnable" on the product page
• Products that have been used, washed, worn, ironed, or altered by the customer
• Items returned without original tags, packaging, or in unsellable condition
• Free gifts, add-ons, and promotional items
• Natural handcrafted variations as described in Section 3

5. How to start a return or exchange

1. Contact us within the eligible window by email or WhatsApp (details at the end) with your order number, the item(s) concerned, the reason, and clear photos or video.
2. Our team will review and respond within 1–2 business days with approval and the next steps.
3. Do not ship anything back before you receive our confirmation — unapproved returns cannot be accepted or refunded.
4. Once approved, pack the item securely in its original packaging and either await our reverse pickup (where available at your pincode) or self-ship to the address we provide.

6. Return shipping costs

• If the return is due to our error (damaged, defective, wrong, or not-as-described item), we bear the return shipping — either by arranging a free pickup or by reimbursing reasonable self-ship costs.
• If you are returning for a personal reason (size, change of mind, didn't like it), the return shipping cost is yours. We recommend a reliable, trackable courier; we can't take responsibility for items lost in transit back to us.
• Where reverse pickup is unavailable at your location, you may self-ship and we'll guide you.

7. Damaged, defective, or wrong orders

If your order arrives damaged, defective, with missing items, or you received the wrong product, please contact us within 48 hours of delivery with your order number and photos/video (including the unboxing video if you have it). Once verified, we will, at your choice:

• Replace the item free of charge (subject to stock), or
• Issue a full refund (including any shipping you paid), or
• Offer store credit for the full value.

We will never refuse a return, replacement, or refund for goods that are genuinely defective, deficient, spurious, or not as described.

8. Refunds

• Once we receive and inspect the returned item (or approve your defect claim), your refund is initiated within 2 business days, and typically reaches you within 5–7 business days, depending on your bank or payment provider.
• Prepaid orders are refunded to the original payment method (card, UPI, net banking, or wallet).
• Cash-on-Delivery (COD) orders are refunded via bank transfer or UPI — we'll request these details securely when needed.
• Any COD fee, gift wrap, or convenience charge is non-refundable for personal-reason returns, but is refunded when the return is due to our error.
• We'll email or message you once the refund is processed.

9. Store credit

Where you opt for store credit (or where an item is eligible for credit only), we issue a credit voucher equal to the value of the returned item, usable on a future order. Store credit is typically valid for 12 months from the date of issue and cannot be exchanged for cash.

10. Order cancellation

• You may cancel an order before it is dispatched for a full refund. Contact us as soon as possible with your order number.
• Once an order is packed or handed to the courier, it cannot be cancelled — you may instead use the return/exchange process after delivery (subject to this policy).
• We reserve the right to cancel any order due to stock issues, pricing errors, or suspected fraud, in which case you'll receive a full refund.

11. Refused or undelivered COD orders

If a COD order is refused at delivery, repeatedly unattended, or returned to us due to an incorrect or unreachable address, we may decline future COD orders to the same address or ask for prepayment. Genuine delivery issues are, of course, always sorted out fairly — just reach out.

12. Grievance & escalation

If you're not satisfied with how a return or refund was handled, you may escalate to our Grievance Officer (details in the Terms & Conditions). We acknowledge complaints within 48 hours and aim to resolve them within 15 days, and in any case within the timelines required by law.