🚚 Shipping Policy
We aim to get your order to you quickly, safely, and with full visibility. Here's everything you need to know.
Last Updated: 18 June 2026
1. Order processing time
- Orders are processed and dispatched within 1–2 business days of payment confirmation (or order confirmation for COD).
- Orders placed on weekends or public holidays are processed on the next business day.
- Customised or made-to-order items may need additional processing time, which will be mentioned on the product page or at checkout.
2. Where we ship
- We currently ship across India.
- International shipping is not available at this time but may be introduced in the future.
3. Delivery time
- Estimated delivery is 3–7 business days after dispatch, depending on your location and the courier.
- Remote or non-metro areas may take a little longer. Delays can occur due to weather, festivals, courier load, or other circumstances beyond our control. These timelines are estimates, not guarantees.
4. Shipping charges
- Shipping charges (if any) are calculated and shown at checkout based on your location, order value, and weight.
- Free shipping may be offered on qualifying prepaid orders, which will be clearly indicated during checkout.
5. Cash on Delivery (COD)
- Cash on Delivery (COD) may be available for eligible orders. Any applicable COD fees will be clearly shown at checkout.
- For COD orders, please keep the exact amount ready at delivery.
6. Order tracking
Once your order ships, we'll send the tracking number and link via email and/or WhatsApp so you can follow your delivery in real time.
7. Help us protect your order
Record an unboxing video: We strongly recommend recording a continuous unboxing video that shows the sealed package and shipping label. If anything is damaged, missing, or incorrect, this video helps us resolve your claim quickly. Please report any such issue within 48 hours of delivery (see our Return & Refund Policy).
8. Incorrect or incomplete address
Please ensure your shipping address and phone number are accurate and complete. We are not responsible for delays, non-delivery, or losses caused by incorrect or incomplete address information. If a package is returned to us due to a wrong address, any re-shipping cost may be charged to you.
9. Failed delivery & return to origin (RTO)
- Couriers typically make 2–3 delivery attempts. Please stay reachable on the phone number provided.
- If a parcel is undeliverable or refused and returns to us, we'll contact you to arrange re-shipping (charges may apply) or a refund as per our Return Policy.
10. Delayed, lost, or "delivered but not received" parcels
- If your order is significantly delayed or appears lost in transit, contact us — we'll raise it with the courier and resolve it fairly.
- If tracking shows "delivered" but you haven't received the parcel, please notify us within 48 hours so we can open an investigation with the courier.
11. Multiple items
Items in a single order may occasionally be shipped separately or arrive on different days. We'll keep you informed.